Up & Riding is committed to providing the best hospitality & service to our customers during this uncertain time. As we closely monitor the ongoing Coronavirus Disease 2019 (COVID-19) outbreak, we are taking every precaution to ensure our top priority remains the health, safety, and well-being of our customers and staff.
In order to protect, as well as service our loyal customers, we have developed a curbside pick-up procedure that will ensure the safety of our community.
Once you have received your confirmation email that your order is ready for pick up, please follow the procedures below.
PICK UP LOCATION WILL BE IN FRONT OF AMERICAN SAVINGS BANK
When you arrive at the Kahala Mall parking lot (fronting Whole Foods and Starbucks) at your confirmed pick up time, please call us at:
PLEASE WEAR A CLOTH MASK
DO NOT GET OUT OF YOUR CAR In order to ensure a safe distance, please do not get out of your car. Our staff will load the product into your vehicle.
We have and will continue to follow the guidelines of our local health departments, the Centers for Disease Control and Prevention (CDC) and the World Health Organization (WHO). As we stay current on this evolving situation, we want to assure you that we are taking the appropriate precautionary measures, such as:
1. Ensuring proper and rigorous cleaning and sanitization of common surfaces.
2. Ongoing staff training to enhance cleaning and disinfecting procedures to maintain a healthy environment.
3. Instructing our staff to stay home if they are not feeling well
4. Working closely with and adapting to the ongoing safety guidelines from our local health departments, CDC and WHO
We will continue to respond and adapt as protocol changes to ensure the well-being of each other and our community.
On behalf of our staff, I want to thank you for your continued support of our little local surf shop. We made a monumental 10 years this August 2020, and it's because of the support and love we've received throughout the years! Together we will get through this! Many thanks and aloha to you and your family!